MSCRM Solution Come, Learn and Share

By: Amit Choudhary | November 03, 2015

In the previous blog, I mentioned some feature about CRM 2016. Please click here, if you have not read my previous post. Today, we will go through more features mentioned in CRM 2016 release preview guide.

Excel Integration:

Microsoft is providing ability for SalesPeople to conduct analysis direct within Microsoft CRM without switching application. This feature is also supported in CRM for Tablets and Mobile app.

  

Knowledge Management:

A new content editor and editing experience helps teams keep knowledge articles approved and up to date.

Unified Service Desk:

This release improves the install experience by enabling upgardes/patches to be delivered through Windows updates/System center, and distributing custom control DLLs through CRM server configuration. Improved auditing and diagnostics settings determines which events and agent actions are logged through the centralized auditing configuration. Out of the box integration is now available with any third party systems such as Azure HDInsights. Based on customer feedback we are including the most commonly requested features such as progress bar during page loads and improved developer experience.

Service Intelligence:

An interactive Power BI dashboard provides Customer Service Managers (CSMs) with an aggregate view of customer service performance.

 

App-app deep linking: 

Enables other mobile apps (such as email or your custom mashup apps) to link and directly navigate to a record, view or dashboard within the CRM mobile app. In simple terms, this provides a URL addressable form/view/dashboard for mobile scenarios. 

Modern mobile friendly experience:

Variety of modern UI controls such as slider and calendar control are being added to mobile app to provide an engaging and immersive mobile experience. 

Mobile Client Form Preview:

With the “Configure once, deploy everywhere” paradigm, you can now easily preview the tablet/phone forms and dashboards directly from within the browser.

Web Resources and IFRAME with Tablet and Mobile app:

Microsoft is now introducing IFrame and Web Resource support in CRM for tablet. Last year, it was introduced as a preview feature. However, now this feature will be generally available.


There are more enhancements around CRM Online and Social engagement and integration. I will explain them in separate post.

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